Legal Information
Privacy Policy, Terms of Service & Refund Policy
Last updated: December 30, 2025Company Information
- Product: ReviewUrge - Review Management SaaS Platform
- Company: ReviewUrge (Owned by Manisha Bohara)
- Development Partners (Sponsors): Master Junction & Mela Digital Bazaar Pvt. Ltd.
- Address: 26 kestral moree creek, NSW
- Phone: +61 0404204958
- Support: masterjunction2k25@gmail.com
- Website: reviewurge.com
Payment Processing
All payments are securely processed by Stripe:
- Stripe handles payment processing and security (PCI DSS Level 1 compliant)
- Your payment information is securely processed by Stripe, never stored by ReviewUrge
- Charges will appear on your statement as "REVIEWURGE" or "MELA DIGITAL BAZAAR"
- Supports: Visa, Mastercard, Amex, and other major credit cards
Payment Support: Contact Support
Privacy Policy
Summary: We collect only the information needed to provide our services. We never sell your data. Payments are processed securely by Stripe.
Information We Collect
Information You Provide
- Account information (name, email, phone number)
- Business details (business name, address, Google Business Profile)
- Customer data you upload for review campaigns
- Support communications
Automatically Collected
- Device and browser information
- IP address and approximate location
- Usage data and activity logs
- Cookies (essential and analytics)
Payment Information
All payment data is collected and processed by Stripe. We never see or store your full credit card numbers. Stripe is PCI DSS Level 1 compliant. See Stripe Privacy Policy.
How We Use Your Information
- Provide and improve our services
- Process transactions and send confirmations
- Send review requests via SMS and email (Twilio/SendGrid)
- Communicate about your account and updates
- Provide customer support
- Prevent fraud and ensure security
- Comply with legal obligations
Information Sharing
We share data only with:
- Stripe: Payment processing and billing
- Twilio: SMS delivery
- SendGrid: Email delivery
- Cloud providers: Secure hosting
- Legal authorities: When required by law
We DO NOT sell your personal information.
Your Privacy Rights
🇪🇺 EU/UK (GDPR)
- Access your data
- Correct inaccuracies
- Request deletion
- Data portability
- Object to processing
🇺🇸 US (CCPA/CPRA)
- Know what data we collect
- Delete your data
- Opt-out of data sales
- Non-discrimination
🇨🇦 Canada (PIPEDA)
- Access your data
- Correct inaccuracies
- Withdraw consent
To exercise your rights, email masterjunction2k25@gmail.com with "Privacy Request" in the subject.
Data Retention
- Account data: Until deletion + 30 days
- Transaction records: 7 years (legal requirement)
- Usage logs: 1 year
- Support tickets: 2 years
Security
- SSL/TLS encryption for all data transmission
- Secure cloud infrastructure
- Regular security audits
- Limited employee access
- PCI compliance via Stripe
Cookies
We use essential cookies for site functionality and analytics cookies to improve our service. You can control cookies through your browser settings.
Terms of Service
Summary: By using ReviewUrge, you agree to use our service responsibly and lawfully. Payments are handled by Stripe.
Service Description
ReviewUrge is a SaaS platform that helps businesses collect and manage customer reviews through:
- SMS and email review request campaigns
- Smart feedback routing (positive → Google, negative → private)
- Analytics dashboard
- Multi-business management
- AI-powered message generation
Account Requirements
- You must be 18 years or older
- Provide accurate account information
- Keep your password secure
- Report unauthorized access immediately
- One account per person/business
Subscription Plans
| Plan | Price | Email Credits | SMS Credits | Businesses |
|---|---|---|---|---|
| Free | $0 | 5/month | 0 | 1 |
| Starter | $17/month | 500/month | 100/month | 3 |
| Professional | $47/month | 2,000/month | 500/month | 10 |
Annual billing available at 20% discount. Prices are subject to change with notice.
Billing & Payments
- All payments processed by Stripe
- Subscriptions billed monthly or annually in advance
- Auto-renewal unless cancelled before renewal date
- Price changes communicated 30 days in advance
- You are responsible for any applicable taxes
Promotional Codes (RU Codes)
Codes from partners (AppSumo, PitchGround, etc.) or promotions:
- Each code provides specific credit allocations
- Typically single-use per account
- Cannot be exchanged for cash
- May have expiration dates
- Credits don't expire while account is active
Prohibited: Creating multiple accounts to abuse codes, selling/trading codes, or unauthorized public distribution.
Acceptable Use
You agree NOT to:
- Send spam or unsolicited messages
- Post fake reviews or manipulate ratings
- Violate CAN-SPAM, GDPR, TCPA, or other regulations
- Use the service for illegal purposes
- Attempt to hack or reverse engineer the platform
- Abuse SMS/email features beyond fair usage
- Harass or harm others
Intellectual Property
Your Content: You retain ownership of your data. You grant us license to process it for providing services.
Our Content: ReviewUrge platform, branding, and code are owned by Master Junction.
Limitation of Liability
Service provided "AS IS". We are not liable for indirect, incidental, or consequential damages. Maximum liability limited to amounts paid in the 12 months preceding the claim, or $100, whichever is greater.
Account Termination
Upon termination:
- Access ceases immediately
- Export your data before terminating
- Unused credits are non-refundable
- Data deleted after 30 days
Refund/Cancellation Policy
Summary: We offer a 14-day refund policy for new subscriptions. You can cancel your subscription at any time.
Refund Eligibility
✅ Eligible for Refund
- First-time subscription purchase
- Requested within 14 days of purchase
- Less than 20% of credits used
- Account in good standing
❌ Non-Refundable
- Requests after 14 days
- More than 20% of credits used
- Renewal charges (cancel before renewal date)
- Accounts terminated for Terms violations
- Promotional/RU Code credits
- SMS credits (carrier costs incurred)
How to Request a Refund
- Email masterjunction2k25@gmail.com with subject "Refund Request"
- Include your account email and transaction ID/receipt
- Explain the reason for your request
- We'll respond within 48 business hours
Refund Timeline
- Review: 1-3 business days
- Processing: Refunds are processed back to the original payment method.
- Timeline: Funds typically appear in your bank account within 5-10 business days after processing.
Subscription Cancellation
How to Cancel
- Account Settings → Billing → Cancel Subscription
- Email us at support
After Cancellation
- Access continues until end of billing period
- No future charges
- Downgraded to Free plan after period ends
- Data retained for 30 days
Regional Consumer Rights
🇪🇺 European Union
- 14-day cooling-off period
- Full refund within 14 days
🇬🇧 United Kingdom
- 14-day cancellation right
- Refund within 14 days
🇦🇺 Australia
- Consumer guarantees apply
- Refund for major failures
🌍 Other Regions
- 14-day refund policy
- Local laws also apply
Contact Us
Master Junction — ReviewUrge
Email: masterjunction2k25@gmail.com
Privacy Request
Subject: "Privacy Request"
Refund Request
Subject: "Refund Request"
General Support
Subject: "Support"
Billing Questions
Subject: "Billing"
Response time: Within 48 business hours
Policy Updates
We may update these policies periodically. Material changes will be communicated 30 days before taking effect. Continued use of ReviewUrge constitutes acceptance of updated policies.